CDE CustomCare Drives Success at Granite's Utah Wash Plant

Maximising Performance Through Partnership: How CDE CustomCare Drove Success at Granite's Utah Wash Plant

At CDE, CustomCare is at the core of everything we do. Whether it’s supporting a small operator in Northern France or a large-scale site in Utah, USA, our CustomCare team is there from the very beginning—right through conception, installation, and beyond.

When Granite Construction partnered with CDE to deliver a state-of-the-art wash plant in Utah, the goal was clear: commission a high-performing plant capable of processing 550 tons per hour (TPH) to support lofty operational targets. But performance doesn’t end at installation—it starts there.

Supporting Success from Day One

From the outset, Granite’s aggressive timeline required hands-on, expert support. Our CustomCare team was involved early in the process to ensure a smooth setup and quickly delivered valuable optimizations to help the plant reach its full capacity.

Initially, the plant was operating below the expected TPH, but with the SmartTech platform in place, our team was able to identify the performance gap and discover that variable feed material was the root cause of the issue. This insight was crucial in preventing significant material losses. Without this intervention, Granite could have unknowingly missed out on thousands of tons of feed material over time.

More Than Maintenance—A Performance Partnership

CDE’s CustomCare isn’t just about aftercare—it’s about proactive optimisation. Ongoing monitoring ensures long-term plant health, guarding against performance dips that can quietly erode revenue. For example, in a typical C&D plant running 150 TPH, an 8% dip in throughput over a year can mean £140,000–£160,000 in lost revenue—around £12,000 per month. That’s why proactive, data-led support is essential.

Long-Term Value and Invaluable Support

For Granite, CDE CustomCare isn’t just a support service—it’s a business-critical partnership. With SmartTech’s real-time insights and expert on-the-ground support, the Utah Wash Plant is now not only reaching but sustaining its full potential.

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