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After Sales & Support

Providing local customer support to help maximize your plant's efficiency.
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WE PUT OUR CUSTOMERS FIRST

Providing a World-Class Service to Maximize Plant Efficiency.

Outperforming expectations - providing a world-class service through every stage of your project, and beyond.

During and after the installation of your system, CDE CustomCare will be there to support your business in achieving and maintaining optimum efficiency in the running of your plant. We work collaboratively with our customers to ensure maximum plant efficiency and uptime. 

3 Year Warranty - Engineered for Guaranteed Uptime:

Our customer’s long-term success is important to us, and we want to work closely with them to ensure that their operations have maximum uptime, and the quickest return on investment. 

To ensure this, our warranty period has been extended to 3 years or 6,000 hours of operation.

CDE AFTER SALES & SUPPORT IN THE AMERICAS
How We Work
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Objectives
We understand your business objectives and the operation of your plant
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Package
We create a custom servicing & support package to help you meet the objectives of your wash plant.
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3 Year Warranty
Extended warranty for 3 years of 6,000 hours with CDE.
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24/7 Support
We make it easy to work with your CDE solution and are at your service 24/7
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24/7 Dedicated Support

We have a dedicated in-house team of service engineers who are proficient in the commissioning and ongoing maintenance of all CDE equipment. This ensures maximum plant efficiency, providing maximum profitability.

Our team of service engineers are on hand to provide local support for our customer base around the world, ensuring your CDE solution has minimal disruption and maximum uptime and performance. We are on hand 24/7 to ensure your plant continues to operate in all conditions, and those belts keep producing material which is ready for market straight off the belt.

If you're an existing CDE customer seeking assistance, or you're currently operating a wash plant that has inefficiencies in performance, contact our team today to see how we can help.

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